Got a question about Trixino? Here are fast answers on the bonus, the games, payments and support, based on Trixino's terms on trixino.com (captured 15 September 2026) and the Anjouan licence register (checked 8 October 2026).
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All questions
- What is the Trixino welcome bonus?
- The trixino.com promotions page advertises a slots package of 777% up to 7,777 EUR, plus a weekly offer of 400% up to 3,500 EUR (checked 15 September 2026). Bonus terms apply, and offers can change.
- Can I play live casino or sports with a Trixino bonus?
- No. Section 7.6 of the terms excludes live casino and sports betting while a bonus is active, so the welcome package is made for slots.
- What happens if I withdraw before the wagering is done?
- Under section 7.5 of the terms, the bonus and any winnings from it are cancelled. Finish the wagering first, then cash out.
- Who gets Trixino cashback?
- Cashback is for VIP customers, according to the trixino.com promotions page.
- Who operates Trixino?
- According to its terms, Trixino is owned and operated by Exceptiosoft LTD, a company registered in Cyprus (HE 487571) with its address in Lakatameia, Nicosia.
- Is Trixino licensed?
- Yes. Trixino holds licence ALSI-202606020-FI1 from the Autonomous Island of Anjouan. On 8 October 2026 the Anjouan register listed it as valid until 11 June 2027.
- What are the Trixino withdrawal limits?
- Under section 6.13 of the terms, the minimum withdrawal is 100 EUR and the maximum is 1,000 EUR per day and 10,000 EUR per month. Wagering must be complete before a withdrawal (section 6.3).
- Can a Trixino withdrawal be refused?
- Yes. Under section 6.5 of the terms, a withdrawal can be refused if you have not wagered at least the amount of your last deposit.
- Which documents does Trixino ask for?
- For verification, the terms ask for a photo ID, a selfie holding that ID and a proof of address that is no older than three months.
- Which payment methods does Trixino support?
- Trixino's terms list bank transfers, e-wallets and crypto. The cashier on trixino.com shows the methods available in your country.
- Which countries does Trixino not accept?
- Section 3.1.2 of the terms lists restricted countries, including the USA, the United Kingdom, the Netherlands, France, Germany, Sweden, Spain, Austria, Australia and Cyprus, plus FATF-blacklisted or sanctioned countries.
- What do the Sign up and Log in buttons on trixino.org do?
- They open a list of third-party casino offers. They do not log you in to Trixino, and some of those links may be commercial. Trixino itself is at trixino.com.
- How do I contact Trixino support?
- Trixino's terms name live chat on trixino.com and email at support@trixino.com. Complaints go to complaints@trixino.com.
- How long does Trixino take to answer a complaint?
- According to the terms, complaints sent to complaints@trixino.com are answered within two weeks, with a final answer within eight weeks.
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